Effective Date: July 21, 2025

We want you to be satisfied with your purchase. If you are not happy, we’re here to help.

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1. Eligibility for Return
You have 30 days from the date of delivery to request a return or exchange.

Items must be unused, in original condition, and in original packaging.

Some items (e.g., final sale, perishable goods) may not be eligible.

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2. How to Request a Return or Exchange
To start a return or exchange, contact us:
📧 recreationmix@gmail.com
📞 +55 21 98210-2791
Please include your order number, item(s) to return, and reason for return.

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3. Refunds
Once your return is received and inspected, we will notify you. If approved, a refund will be issued to your original payment method within 5–10 business days.

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4. Exchanges
If you received a defective or incorrect item, contact us to initiate an exchange. We will cover the shipping cost for defective/wrong items.

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5. Return Shipping Costs
Customers are responsible for return shipping unless the product is defective or an error was made on our part.

We recommend using a trackable shipping service.